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TOPIC: HIP Mobile Restarting / Camera Shutting Down

HIP Mobile Restarting / Camera Shutting Down 8 months 2 weeks ago #67141

I have a Samsung Galaxy Tab Active Pro / SM-T540.

Here are the issues:

I use the camera separate from HIP, when I go to take a video or pic the camera shuts down and the HIP restarts. I tried using HIP camera feature, it restarts the HIP program as well. I can use the camera by itself and I can use HIP by itself, but not together.

All software is up to date. Camera software is up to date. I regularly restart the device.

Anyone else having these issues?

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HIP Mobile Restarting / Camera Shutting Down 8 months 2 weeks ago #67142

Give the office a call at 888-750-4777 or click Live Chat and they can walk you through finding what the cause is. I'm guessing as the device is now 4 years old it's likely running low on memory. It could also be an old version of HIP, old operating system that needs updating, specific image quality, etc.

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Dominic Maricic
Home Inspector Pro Home Inspection Software - CEO
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