TOPIC: Agent Information Access for the Upload Service

Dominic,
I have recently had some problems with my present provider of what you refer to as your upload service.  I can not access or change email addresses for a realtor user name.  So if the realtors email address changes the realtor has to do it themselves and some of them are not impressed by the aggravation.  How do you control realtor information in your system?  Could I go in to a realtor user name and change the email address myself?

The Realtor logs in like they normally do, then clicks on Account Information and enters their new email address. Should take them less than a minute. It's identical to if you were going to change yours so take a look at it.

When you upload a report to the new email address and the agent changes theirs, the system recognizes the change and lists reports from the old and new email address.

We couldn't make it so that the inspector changes the address because we have some agents who use multiple inspectors who use HIP and it could become an issue if an inspector was changing their info (agent might not want it changed, or an upset inspector could cause issues with the account).

Let me know if this makes sense and solves the problem for you.