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TOPIC: zipping files

zipping files 6 years 11 months ago #63612

I an trying to upload a report from mobile to the cloud and i have been stuck on the zipping files screen/loading bar for over 20 min with 0% loaded. Has anyone experienced this? Please Help

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zipping files 6 years 11 months ago #63626

  • Natalie Delacruz
  • Natalie Delacruz's Avatar
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Hi Trevor,
This is an error we come across from time to time with android devices.
it's possible to delete the file that is causing the problem. To do this, you can follow these steps:

To do this, use the ES File Explorer application. To install the program on your Android device, click on the following link: play.google.com/store/apps/details?id=com.estrongs.android.pop

To delete the file, follow these steps:

1. Open the ES File Explorer application on your device.
2. From the list of folders listed, find the com.homeinspectorpro.mobile folder.
3. Tap on the Inspections folder.
4. Tap on the folder for the inspection that you were previously trying to upload when it locked up.
5. Tap and hold your finger on the file "Inspection.zip" until it is checked.

*IMPORTANT* - Do NOT select the actual folder with the name of your inspection (such as 123_Main_St_02-28-14). Tap on this folder, then select the Inspection.zip file within this folder. Deleting the inspection folder itself (ie 123_Main_St_02-28-14) will cause the inspection to be lost and unable to be recovered. The Inspection.zip file will be recreated the next time you try to upload.

6. Once the file is checked, tap on the Delete icon.

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