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TOPIC: Template Comments once I generate report

Re: Template Comments once I generate report 3 years 10 months ago #62003

Something has to be going on with the software. Here is a picture from the same template generated from home inspector 3, you can see my documents clearly. In home inspector 4 the section is blank around the thank you section.
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Re: Template Comments once I generate report 3 years 10 months ago #62004

Domenic,

I have somewhat worked out what the problem is. I am using the Futura font through my report as it links in with my logo. I have changed the font style and it is now working. Could you please get the IT guys to have a look at what is going on with this font?

Thanks

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Re: Template Comments once I generate report 3 years 10 months ago #62005

Please let me know if nothing can be done a bout this font as it will mean I have to go through and change all my templates.

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Re: Template Comments once I generate report 3 years 10 months ago #62006

Hi Sky,

It looks like the Futura font is not a TTF font so it's not guaranteed to work. There's not much we can do here as we have to make sure to use TTF fonts so they work with all PDF viewers. Did this font work for you before?

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Dominic Maricic
Home Inspector Pro Home Inspection Software - CEO

Re: Template Comments once I generate report 3 years 10 months ago #62008

Hi Dominic,

It was working in my documents section but I must have not tested it within the other sections as it is not working.

It's alright, I'll make sure to change the font. I'm glad its been worked out.

Thanks for your help!

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Re: Template Comments once I generate report 3 years 10 months ago #62009

I would suggest testing the fonts and having the ones which don't work removed to prevent the confusion for the next person who changes to a font which does not work.

Just food for thought.

Cheers

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