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TOPIC: Web Upload Service Disruption

Web Upload Service Disruption 12 years 7 months ago #298

It appears that the upload server poops out on Saturdays. I have tried to upload reports on Saturdays and I get the I cannot connect message. Dominic had to re-boot the server last time and I think that it needs re-booting again, today.  I cannot upload my reports.  I am sure that this does not happen every Saturday and it probably is because the server does an end-of-week backup and then just sighs and says that it isn't going to do anymore...Ha Ha...Servers are stingy and self-centered ::)

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Re: Web Upload Service Disruption 12 years 7 months ago #303

Hey Robert,

Actually you're pretty spot on. I'm actually running backups every 4 hours right now and found that after each backup the tomcat service (which is what receives the reports) was locking up due to low memory on one of the server. I had set the service to automatically restart itself after each backup and hadn't had a problem the last few days but now it seems something else is going on. I'm looking at the issue now as it looks like it tried to restart but didn't finish. This will be a fun day, I love fix server issues :|

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Dominic Maricic
Home Inspector Pro Home Inspection Software - CEO

Re: Web Upload Service Disruption 12 years 7 months ago #306

Ok, manually restarted now and working. I'll be looking into why it didn't restart automatically here in a bit. Go ahead and try uploading and see if it works ok for you.

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Dominic Maricic
Home Inspector Pro Home Inspection Software - CEO

Re: Web Upload Service Disruption 12 years 7 months ago #309

Thanks, Dominic, it works now. ;D

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Re: Web Upload Service Disruption 12 years 7 months ago #310

Ok, good. I'm still investigating why exactly it stops working. The server company is looking at it too. I'll be purchasing a few new servers this week as well so the problem might go away just from that. For now I'll keep an eye on the uploads. If anyone notices a problem, let me know. These things are a pain to track when you can't replicate it on your own.

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Dominic Maricic
Home Inspector Pro Home Inspection Software - CEO

Re: Web Upload Service Disruption 12 years 7 months ago #330

Hi Guys,

Has anyone else had issues with uploading since last week? It looks like the problem came down to me needing to allow the server program to utilize more ram for when multiple people were uploading at once. Let me know!

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Dominic Maricic
Home Inspector Pro Home Inspection Software - CEO
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