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TOPIC: Disappearing lists

Disappearing lists 7 years 11 months ago #60959

I am running HIP 4.2.2 on my PC.  I have lists built into the template.  I move items to the red section, choose list options and save.  When I generate the reports, I am noticing blanks.  And, when I go back, the list has disappeared.  I have not come up with a way to reproduce this regularly yet.  I will keep trying.  Thanks.

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Re: Disappearing lists 7 years 11 months ago #60960

If you can reproduce, let me know. We haven't see anyone report this. Do you have a blank item at the top of your list?

Update to 4.2.8 when you have a chance. It won't affect this but there's other fixes in it.

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Dominic Maricic
Home Inspector Pro Home Inspection Software - CEO

Re: Disappearing lists 7 years 11 months ago #60961

I do have a blank at the top of the list.  However, when I go back to edit the item, the list is no longer there.  The list is getting deleted out of the item. 

I will upgrade.  Thanks.

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Re: Disappearing lists 7 years 11 months ago #60989

I discovered how to reproduce the disappearing lists...

Since I use HIP mobile, my template gets changed.  So, I have to edit statements for each inspection.  For example, my statement may say the following doors scrubbed and did not open/close properly.  Then, on the next lines I have a list of locations.  The first location has two HIP lists - one for the floor and one for the interior location, i.e. "1st floor ""master bedroom".  Sometimes, I add text to the end of that such as " closet" and make it 1st floor master bedroom closet.  On HIP PC, if I edit that statement on the left side (template) or the right side (black/red) and remove the extra text at the end but leave the blank space, it all works fine.  However, if I edit the extra text at the end and remove the blank space and click OK, it deletes the 2nd list (list adjacent to the blank space).  I promise that I am not deleting the list.  Please let me know if you can reproduce.  Thanks.

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Re: Disappearing lists 7 years 11 months ago #60990

I'm not following 100%. Can you paste a few of the comments here so I can load them into a template and test? Thanks!

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Dominic Maricic
Home Inspector Pro Home Inspection Software - CEO

Re: Disappearing lists 7 years 11 months ago #60991

Not latchThe following doors did not latch:
  - <<Floor>><<Interior Location>> closet
  - 2nd floor hall bathroom
  - 2nd floor back-center bedroom
Thus, the doors could not be kept closed.  The doors need to be repaired by a qualified contractor.

In the example above, the <<Floor>> contains items like basement, 1st floor, 2nd floor, etc. and <<Interior Locations>> contains family room, master bedroom, hall bathroom, etc.  There is " closet" added after the lists.  This example exists in my template because I used HIP mobile to add to the list during an inspection.

So, when I start a new inspection, I need clean up the list to start anew.  I double click the item to edit it.  If I delete "closet" and leave the blank space, all works great.  If I delete the blank space and the word "closet" and click OK, HIP deletes the <<Interior Location>> list.  So, if I double-click the item again to edit, the 2nd list is gone.

Let me know if you need more info.  Thanks.

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