TOPIC: Re-Inspection for Mold

not precisely, Dom. There are "fake" dormers on the roof, not accessible from the attic, and the leak is under one of the dormers. The shingling looks good, the house is only 3 yrs old. I suspect hard driving rain is penetrating the dormer windows (the house faces west). The roof is too steep to walk on. There is a heavy bead of caulk down one side of the dormer, the client's attempt to stop the leaking, but I don't think that's where the leak is. I believe even if I refund their full inspection price, they will still give me the "negative publicity". Maybe it would be better to give them their refund, keep my mouth shut, and hope for the best. That would be swallowing my pride, which is tough for the son of a drill instructor. :-X

Pride is one of the biggest problems when you're trying to deal with a pissed off client. It's up to you whether to refund the money or not but you have to treat them with the utmost respect, not by giving them 1/12 their money back! Just remember that they have a mouth too. Show them the pics you took, explain that everything looks fine visibly and then recommend a few roofers you trust (that won't throw you under the bus) to come look at the place and take care of them. That will go a long way.

Exactly what I did, Dom. I actually sent them a copy of the contract(which they already have) with the section about roof leaks and latent materials highlighted, enclosed some additional pics that were not in the original report which showed the stained area before it was stained, a homeowner's manual, a tape measure with my logo on it, a letter apologizing for their newly found defect, and a check for the full price of the inspection. Kill'em with kindness?

Perfect!

shoulda sent them 1/12! > ;D

Did you get a release of liability when you refunded there money? You shouldn't refund money without them signing one.