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Author Topic: Customer Satisfaction Survey  (Read 5870 times)
Dominic Maricic
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« Reply #20 on: April 03, 2009, 06:57:35 PM »

Drew the fieldset is just another type like textarea.
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Dominic Maricic
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Drew Levy
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« Reply #21 on: April 03, 2009, 07:06:11 PM »

The survey is only a day old and I think if you were to e-mail them the link to the survey with their report they might just do it. If they do then it will probably help SEO also, if they don't the there's another idea down the toilet!
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Home and commercial Inspections in Medford, Mount Laurel, Cherry Hill, Voorhees, Marlton NJ, and the surrounding areas.

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Home, commercial and Insurance inspections in Palm Bay, Cocoa, Melbourne, Satellite Beach, Rockledge Fl, and the surrounding areas.
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« Reply #22 on: April 03, 2009, 07:07:35 PM »

10-4 Big D, I know where to look.
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www.homespectllc.com
Homespect LLC
Home and commercial Inspections in Medford, Mount Laurel, Cherry Hill, Voorhees, Marlton NJ, and the surrounding areas.

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Sunrise Property Inspections
Home, commercial and Insurance inspections in Palm Bay, Cocoa, Melbourne, Satellite Beach, Rockledge Fl, and the surrounding areas.
Dominic Maricic
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« Reply #23 on: April 03, 2009, 07:08:52 PM »

I've seen other inspectors email the clients the survey after the inspection and they get about 25% return which I think is pretty good. Make sure to add a 'testimonial' field and note that it will be used on your website along with their first name and last name initial.
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Dominic Maricic
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John Adrian Sopher
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« Reply #24 on: April 03, 2009, 07:20:29 PM »

I've been thinking of doing the testimonial thing on my site. I seems to get tons of praise but nothing to show future clients.  I didn't think of emailing them a link to it.  That's not a bad idea.  I still think it would be better to have it at the inspection.  I always give my clients a clipboard with the 2 business cards, 2 flyer's, contract, invoice, survey, blank paper, in that order top to bottom.   
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HLC Home Inspections LLC
www.OklahomaHomeInspector.biz
We are a licensed inspector for the state of Oklahoma.?  Our focus is Oklahoma City, Moore, Mustang, Yukon, Tuttle, and many other areas surrounding OKC.
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HLC Home Inspections LLC
www.NormanHomeInspections.biz
We are a licensed inspector for the state of Oklahoma.?  Our focus is Norman, Oklahoma City, Moore, Blanchard, Newcastle, and many other areas surrounding OKC.
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I am licensed Realtor with Wheatland Real Estate Inc.?  Office Phone # 405-361-4602

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Dominic Maricic
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« Reply #25 on: April 03, 2009, 07:36:46 PM »

Then they have to fax it to you or mail it as they haven't seen your report. You'd have to add a stamped envelope too, all increasing your costs.
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Dominic Maricic
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Drew Levy
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« Reply #26 on: April 03, 2009, 09:52:33 PM »

Alright boys, let me have it. This is what I think is a finished survey. Please tell me what you think. Bring it on I can take it!  Cool

http://www.philadelphiahomeinspection.net/philadelphia-home-inspection-customer-satisfaction-survey.html
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www.homespectllc.com
Homespect LLC
Home and commercial Inspections in Medford, Mount Laurel, Cherry Hill, Voorhees, Marlton NJ, and the surrounding areas.

www.palmbayhome-inspector.com
Sunrise Property Inspections
Home, commercial and Insurance inspections in Palm Bay, Cocoa, Melbourne, Satellite Beach, Rockledge Fl, and the surrounding areas.
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« Reply #27 on: April 04, 2009, 12:34:29 AM »

Then they have to fax it to you or mail it as they haven't seen your report. You'd have to add a stamped envelope too, all increasing your costs.

What?  No way! They give it to me at the end of the inspection.  Not after they get the report.  Here is a copy of the NACHI survey.  Its simple, lets you know how you are doing right then and there,  and if you ever get pulled into court, show them your positive survey and bam...  Your home free.  (we hope)

* Client Satisfaction Survey.pdf (103.11 KB - downloaded 119 times.)
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HLC Home Inspections LLC
www.OklahomaHomeInspector.biz
We are a licensed inspector for the state of Oklahoma.?  Our focus is Oklahoma City, Moore, Mustang, Yukon, Tuttle, and many other areas surrounding OKC.
HLC-Home-Inspections-Oklahoma-City

HLC Home Inspections LLC
www.NormanHomeInspections.biz
We are a licensed inspector for the state of Oklahoma.?  Our focus is Norman, Oklahoma City, Moore, Blanchard, Newcastle, and many other areas surrounding OKC.
HLC-Home-Inspections-Norman

I am licensed Realtor with Wheatland Real Estate Inc.?  Office Phone # 405-361-4602

Join me on Facebook http://facebook.com/jasopher
John Adrian Sopher
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« Reply #28 on: April 04, 2009, 12:41:42 AM »

Alright boys, let me have it. This is what I think is a finished survey. Please tell me what you think. Bring it on I can take it!  Cool

http://www.philadelphiahomeinspection.net/philadelphia-home-inspection-customer-satisfaction-survey.html

Okay, first thing I notice is your right hand navigation bar is way off. 

Second thing is your "if no" responses.  Find a way to make those sound positive instead of negative.  Not quite sure how to do it, but you want a positive person leaving a positive message to a positive question!!!

Otherwise I think it looks good.  Covers everything I can think of at the moment.
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HLC Home Inspections LLC
www.OklahomaHomeInspector.biz
We are a licensed inspector for the state of Oklahoma.?  Our focus is Oklahoma City, Moore, Mustang, Yukon, Tuttle, and many other areas surrounding OKC.
HLC-Home-Inspections-Oklahoma-City

HLC Home Inspections LLC
www.NormanHomeInspections.biz
We are a licensed inspector for the state of Oklahoma.?  Our focus is Norman, Oklahoma City, Moore, Blanchard, Newcastle, and many other areas surrounding OKC.
HLC-Home-Inspections-Norman

I am licensed Realtor with Wheatland Real Estate Inc.?  Office Phone # 405-361-4602

Join me on Facebook http://facebook.com/jasopher
Gerry Pallotta
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« Reply #29 on: April 04, 2009, 12:42:53 AM »

Drew.
Looks awesome here comes the but. You forgot the question mark after is website easy to navigate, receive is spelled wrong (did you receive your inspection report timely manner) and what's with you missing the "d's" in knowledgeable. Wink Wink
« Last Edit: April 04, 2009, 01:28:06 AM by Gerry Pallotta » Logged

Gerry Pallotta
Alota Home Inspection Services
Greater Toronto Area Home Inspector
Mississauga Home Inspector
Inspecting the following areas
Toronto,Mississauga,Brampton,Oakville,Vaughan,Richmond Hill,Markham and Pickering
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« Reply #30 on: April 04, 2009, 12:44:41 AM »

Ian
I don't see a problem with his navigation bar.
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Gerry Pallotta
Alota Home Inspection Services
Greater Toronto Area Home Inspector
Mississauga Home Inspector
Inspecting the following areas
Toronto,Mississauga,Brampton,Oakville,Vaughan,Richmond Hill,Markham and Pickering
Dominic Maricic
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« Reply #31 on: April 04, 2009, 01:20:29 AM »

It's fine in all browsers except IE7 or 8. You need to limit your textfield and textarea width.

I see you figured out fieldsets! Looks good!
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Dominic Maricic
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Drew Levy
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« Reply #32 on: April 04, 2009, 05:03:08 AM »

Thank you for the review. I think I have corrected everything. Gerry we don't use the "D" in knowledgeable here in the States. LOL
When I said let me have it I was kidding! LOL
The width values of the text areas and the text fields are all set to 80, That is the number used in the tutorial so I figured it was there for a reason. Do you think they should be a different size?

I opened up the Nachi survey and I just don't think it contains enough information for me to see if I am doing something wrong or not. Myself, I hate to write (from the looks of my typos I hate to type also  Cheesy) so if I were a customer I would like the online survey. This survey or any web form has a URL and META tags so getting people back to your site has to help SEO.

I am going to make one for my NJ site also maybe I will come up with more questions to add.
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www.homespectllc.com
Homespect LLC
Home and commercial Inspections in Medford, Mount Laurel, Cherry Hill, Voorhees, Marlton NJ, and the surrounding areas.

www.palmbayhome-inspector.com
Sunrise Property Inspections
Home, commercial and Insurance inspections in Palm Bay, Cocoa, Melbourne, Satellite Beach, Rockledge Fl, and the surrounding areas.
Ian Niquette
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« Reply #33 on: April 04, 2009, 07:28:40 AM »

Garry, what are you talking about? Did you mean John? LOL. Drew, I think it looks great. Since I set that up, I e-mail the link for that pge to the client about 24-48 hours after the inspection with a short note. Previously I did the self addressed stamped envelope thing. Both work pretty good, but this is less expensive, and like you said may help SEO.
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Square One Home Inspection
Square One Home Inspection proudly serves Green Lake, Fond du Lac, Dodge, Marquette, Columbia, Winnebago, and Waushara Counties. Complete home inspections, thermal imaging and Radon testing available.
www.squareonehomeinspection.com
Keywords : Fond du Lac Home Inspection, Ripon Home Inspector, Home Inspector in Waupun, Home Inspections in Beaver Dam, Home Inspector for Oshkosh
url..square-one-home-inspection.html
State: Wisconsin

what we've got here is......failure....to communicate
John Adrian Sopher
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« Reply #34 on: April 04, 2009, 09:01:17 AM »

Yeah Drew, there are a few changes I would like to make on that form.  I sent the file in to get it unlocked so I could make changes, but the company I went to kept telling me they were getting to it.  Six months later, they still haven't done it.  I got tired of checking up on it. 

As Owner, President, SEO, FEO, accountant, field hand, executive assistant, and receptionist of my huge inspection company, I just don't have time to stand over someones shoulder to make sure they get their job done.  I need to know that my contractors can get their job done correctly and in a timely manner.  lol  Wink
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HLC Home Inspections LLC
www.OklahomaHomeInspector.biz
We are a licensed inspector for the state of Oklahoma.?  Our focus is Oklahoma City, Moore, Mustang, Yukon, Tuttle, and many other areas surrounding OKC.
HLC-Home-Inspections-Oklahoma-City

HLC Home Inspections LLC
www.NormanHomeInspections.biz
We are a licensed inspector for the state of Oklahoma.?  Our focus is Norman, Oklahoma City, Moore, Blanchard, Newcastle, and many other areas surrounding OKC.
HLC-Home-Inspections-Norman

I am licensed Realtor with Wheatland Real Estate Inc.?  Office Phone # 405-361-4602

Join me on Facebook http://facebook.com/jasopher
Gerry Pallotta
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« Reply #35 on: April 04, 2009, 01:14:06 PM »

Sorry Ian
Yes I meant John. Embarrassed Embarrassed
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Gerry Pallotta
Alota Home Inspection Services
Greater Toronto Area Home Inspector
Mississauga Home Inspector
Inspecting the following areas
Toronto,Mississauga,Brampton,Oakville,Vaughan,Richmond Hill,Markham and Pickering
Ian Niquette
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« Reply #36 on: April 04, 2009, 03:50:47 PM »

Sorry Ian
Yes I meant John. Embarrassed Embarrassed

No problem Gerry, I figured you got confused.
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Square One Home Inspection
Square One Home Inspection proudly serves Green Lake, Fond du Lac, Dodge, Marquette, Columbia, Winnebago, and Waushara Counties. Complete home inspections, thermal imaging and Radon testing available.
www.squareonehomeinspection.com
Keywords : Fond du Lac Home Inspection, Ripon Home Inspector, Home Inspector in Waupun, Home Inspections in Beaver Dam, Home Inspector for Oshkosh
url..square-one-home-inspection.html
State: Wisconsin

what we've got here is......failure....to communicate
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« Reply #37 on: March 12, 2010, 12:23:52 AM »

I just got my customer survey up and running.  Sent it out to two clients got responses from both.  I offer a $5 gift card to three different places for them to choose from if they fill out a survey.  Here's how I set mine up for those who are interested. 
http://www.goallineinspections.com/Portland-home-inspection-customer-servey.html
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Goal Line Inspections
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Dominic Maricic
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« Reply #38 on: March 12, 2010, 03:15:21 AM »

Nice job Doug Smiley Make sure to list the city you did the inspection in with the testimonial.
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Dominic Maricic
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« Reply #39 on: March 12, 2010, 09:49:41 AM »

I would have forgotten....Always looking out for our SEO.  Thanks
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Goal Line Inspections
fielding your inspection needs
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Serving: Portland, Gresham, Beaverton and the greater Portland metro area
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