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Author Topic: Cant Get Upgrade to Create PDF For Mac  (Read 798 times)
Aaron Jonke
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« on: July 22, 2012, 03:30:37 PM »
I am not sure what is happening but my Mac does not create a pdf. I have been emailing it to another machine without the upgraded version on HIP and sending it from there, but thats getting old.

Anyone know how I can fix this glitch?
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Dominic Maricic
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« Reply #1 on: July 22, 2012, 03:33:46 PM »
Are you getting an error message of any sort? What version of Mac and what version of HIP are you running?
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Dominic Maricic
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Aaron Jonke
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« Reply #2 on: July 22, 2012, 03:38:57 PM »
OS X 10.7.4 and HIP 3
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Aaron Jonke
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« Reply #3 on: July 22, 2012, 03:58:57 PM »
It says  "It can not be opened. It may be damaged or use a file format that Preview doesn?t recognize."
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Dominic Maricic
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« Reply #4 on: July 22, 2012, 07:22:40 PM »
Install Adobe Reader on the computer and see if it will open. Also, try removing your logo under Report Settings->Company Logo. You may have a corrupt image or an image in CMYK format there causing an issue.
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Dominic Maricic
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Aaron Jonke
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« Reply #5 on: July 22, 2012, 09:02:43 PM »
Tried both and neither worked.

I am using a mac to create the inspection, then I do the inspection on a slate, then back to Mac for the final product. This never happened before I did the last upgrade. Maybe that will help.
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Dominic Maricic
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« Reply #6 on: July 22, 2012, 09:41:27 PM »
Okay, found the problem when you sent the file to me. Change the Adobe Arabic font that you have under Report Settings->Formatting (in a few spots) to something else. The Adobe fonts are not able to be directly embedded into PDF's and because of that won't work with HIP (for now). I had to make a few changes to make HIP work in other languages like Czech, Russian, Chinese, etc and that caused this. I thought it only affected Helvetica font but it looks like it affects some of these Adobe fonts too.
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Dominic Maricic
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