C/C discussion

[Dan Smart]

I've been using the cc web site and the clients seem to like it a lot. I had to use the "machine" yesterday without any luck ( I'm sure its a hook up issue) so I used the call in number for Visa/MC.

Followed all the instructions on the machine and it went through with a verbal valaidation code then ended the call. Good deal.

My question is, I did not receive a notification of completion from my E-mail like the other transactions. Is the transactions done this way treated differently thhan the others?

Also my one lone transaction for November cost $30.60 for a $319.00 fee. It seems there is a minium charge of $25.00 per transaction and a monthly fee of $5.60. I have no problem with the monthly charge and fee schedule, but the "Minimum Bill Adjustment" of $17.29 is not acceptable. The fee charge was $7.71 which is fine.

The same fee from PayPal is $9.95 from 319.00 for a net of $ 309.45, a +21.05 in my pocket.

I hope this is a mistake on my part that can be corrected with training other than reading the "Quick Reference Guide"

Dan

[John Adrian Sopher]

What card did they use?  American Express charges more than the others.  Other than that I would call Jay Engle and have him go over the fees with you.  That sounds way too high to me.  You shouldn't be charged more than 3% + $0.15 per item. That should only come out to $9.72.  And that's a high estimate because I don't know what percentage your in so I used 3%.

You may be charged more for using the phone in method from the yesterday transaction.

[Dan Smart]

It was a Visa card and Jay is on my list for Monday. I would not have taken on this cc if the fees were that high.

Dan 

[Gregory Scheer]

Dan,
Have Dominic work this issue.  Same happened to me early on.  They shouldn't charge $25/month.

Greg

[John Adrian Sopher]

I have never had a fee that high.  That's why I'm saying it isn't right!  There is an error on their side somewhere.  It states in your contract that the only fees are the $5 per month, the $0.15 per transactions, and the 2.02, 2.37, 2.95% fee that you would fall under.  They have however started charging everyone that does business with them $9 something for a statement fee.  You can get rid of that fee by getting your statement online.

Any time I have ever had a question or problem, Jay has been able to help or has pointed me in the right direction.  

[Dan Smart]

Thanks for the input guys. Sometimes things get out of alignment and just need a little tweeking here and there.
 

Dan

[Gregory Scheer]

I just sent Dominic an email--thay guy never rests!  Dominic worked the same issue for me a couple months ago; I received a rebate from the bank.  More to follow I'm sure.

Greg

[Dominic Maricic]

Hey Dan,

That's a screw up on the banks part. 99.9% of the banks customers have a minimum processing fee of $25 a month. Our 'association' is in the .1% that does not. Unfortunately because of that the bank has screwed up a few of the signups when our contacts there, Jay & Jeff send over the paperwork (the techs entering it don't even notice there's not supposed to be a charge). I emailed Jay, but you can also call him directly at 1-863-393-5457. Not sure if he's there over the weekend so you can also email him at jengle@fnni.com. The $25 charge WILL get removed as it has from a few other guys that signed up when the mistake was made. If you EVER have a problem all you have to do is call Jay or Jeff (they are actually brothers). They are responsible for our associations account at the bank and the only ones who really know about the contract we have with the bank (it's EXTREMELY unusual to bypass the $25 a month statement fee + the $25 a month minimum processing fee).

Regarding the terminal. Are you telling me you got a swiping terminal as well as the online system? I didn't realize anybody had gotten both. Yes, if you use a card swiper it does not go through our system, not payfuse so you will not get an email. It goes DIRECTLY to the bank.

There's no reason for you to call in a card. Just enter the information via your website.

Let me know how it goes.

Dominic

[Dominic Maricic]

I have never had a fee that high.  That's why I'm saying it isn't right!  There is an error on their side somewhere.  It states in your contract that the only fees are the $5 per month, the $0.15 per transactions, and the 2.02, 2.37, 2.95% fee that you would fall under.  They have however started charging everyone that does business with them $9 something for a statement fee.  You can get rid of that fee by getting your statement online.

Any time I have ever had a question or problem, Jay has been able to help or has pointed me in the right direction.  

Everyone should be setup for electronic statements unless you opt to get paper.

[Dan Smart]

As usual your on the problem. I can wait until Monday to call. No problem.

I was asked if I wanted the hand machine and since it did not cost anymore money , I said sure, send it. Changing the phone lines to hook it up was more than I wanted to do at the time. But, I forgot to just fill in the information on the web site. Lesson learned.

You know I went to LSU, went in dumb, came out dumb too.

Thank you for your help everyone

Dan

[John Adrian Sopher]

I have never had a fee that high.  That's why I'm saying it isn't right!  There is an error on their side somewhere.  It states in your contract that the only fees are the $5 per month, the $0.15 per transactions, and the 2.02, 2.37, 2.95% fee that you would fall under.  They have however started charging everyone that does business with them $9 something for a statement fee.  You can get rid of that fee by getting your statement online.

Any time I have ever had a question or problem, Jay has been able to help or has pointed me in the right direction.  

Everyone should be setup for electronic statements unless you opt to get paper.

Mine started out paper, then they sent me an email stating they were changing their system to an online statement system.  I signed up for it and everything should be fine now.

[John Adrian Sopher]

As usual your on the problem. I can wait until Monday to call. No problem.

I was asked if I wanted the hand machine and since it did not cost anymore money , I said sure, send it. Changing the phone lines to hook it up was more than I wanted to do at the time. But, I forgot to just fill in the information on the web site. Lesson learned.

You know I went to LSU, went in dumb, came out dumb too.

Thank you for your help everyone

Dan

Boomer Sooner baby!!!!  

[Dan Smart]

Boy, talk about service !

No sooner than I made the last post, I got a call from Jay. He's right on it and will be corrected on Monday. Can't ask for much more than that.
Between Dom & Jay we can mess up all day long and they'll fix it no matter what time, or day or weather.

Good stuff

Thank you again

Dan

[Jay w. Engle]

Hey Guys,

This is most definately a mistake on our side and will be taken care of immediately.  To err is human but sometimes to err is computer.  I want everyone to know that if there is ever any sort of problem, concern, or question that I am available any time and can be reached on my cell at 863-393-5457. My brother Jeff Engle can also be reached on his cell at 863-450-7760.  

Have a great weekend everyone!

Jay

[Dominic Maricic]

Thanks Jay for taking care of the issue so quickly. Glad to see you posting on the board