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Dominic Maricic
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« Reply #20 on: May 11, 2010, 10:23:11 PM » |
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Hey Louie! Don't forget to say hi to Dan , our other new team member  We're growing fast! |
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Louie Flores
Hero Member
Karma: 13
 Offline
Hemet CA.
Posts: 1633
Inspect- it like it's yours...
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« Reply #21 on: May 12, 2010, 08:05:54 AM » |
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Hi Dan and welcome aboard...  |
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Gary Fitzgerald
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Karma: 1
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Sherman Oaks Ca.
Posts: 135
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« Reply #22 on: May 15, 2010, 10:21:40 AM » |
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Welcome John
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I've Been Rich and I've Been Poor "Rich" is Better Fitzgerald Home Inspection Link URL: http://www.sanfernandovalleyhomeinspection.com/Body:Providing the best Home Inspections,Los Angeles and Ventura Counties 818-929-4860 Key Words:San Fernando Valley home inspections,Home inspector Sherman Oaks,Van Nuys Description: San Fernando Valley home inspector performs home inspections in Woodland Hills, Tarzana, Encino, West Hills. 818-929-4860 URL Path: Fitzgerald-Home-Inspection.html http://www.fitzgeraldconstruction.org |
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Louie Flores
Hero Member
Karma: 13
Offline
Hemet CA.
Posts: 1633
Inspect- it like it's yours...
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« Reply #23 on: May 15, 2010, 11:00:44 AM » |
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Hi Dominic,
How many on the team now?
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Dominic Maricic
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« Reply #24 on: May 15, 2010, 07:53:49 PM » |
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5 (some part time) with occasional part time help from current users helping out at conferences or guys like Drew helping to make Templates.
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Jeff Moore
Jr. Member
Karma: 5
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Mesa, AZ
Posts: 75
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« Reply #25 on: May 15, 2010, 09:02:02 PM » |
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Dom, does this mean you get to sleep some now?
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Jeff Moore BTR#49250 Home Inspector and Thermographer Every Home Inspected as if it were for my Mother Home Inspections and Thermal Imaging serving Mesa Gilbert Scottsdale Phoenix Glendale Peoria Tempe and surrounding cities www.quantumhomeinspections.com |
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Dominic Maricic
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« Reply #26 on: May 15, 2010, 09:06:57 PM » |
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Nope, just means I get to shift a few hours from tech support to programming (more fun as I get to add more features into HIP + HIP Sites).
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Bert de Haan
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« Reply #27 on: May 16, 2010, 02:20:39 AM » |
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I think it is great but if you don't mind, I have a word of caution; When I was trying to decide which reporting program to use, the comments that persuaded me to go with HIP were comments like, program A and HIP are both good programs but with HIP the personal service is second to none.
I am not saying that the personal service is going to suffer with the growth of the company but that it will take extra vigilance to ensure that it doesn't. I worked for a company for 20 years. When I started I was one of 2 employees and after 20 years I was one of 45. Did service suffer? Oh yes.
Not being a doom sayer; just a concerned HIP citizen. (Would that make me a HIPite? or maybe an HIPedian?)
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Dominic Maricic
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« Reply #28 on: May 16, 2010, 02:31:41 AM » |
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You have nothing to worry about Bert, I'm extremely vigilant in who we hire. I'll still be doing plenty of tech support and I specifically hired Dan & John because of the superior skills. John will mostly be doing programming as that's his strong suit & Dan will be doing mostly tech support because he's an excellent teacher (which I believe is what has helped me so much) and great at tech support. The tech support will only get better because we will have more excellent tech support people to help out which means we can get back to people faster and spend more time with each person. If you look around the inspection software world right now almost none of the programs even have phone support, almost all charge yearly for tech support. We stand out in this area and will always continue to. Some of you guys have noticed we've implemented a ticket system if you click on Help Desk which allows all of us to see questions in the ticket system and answer them as quickly as possible. It also allows guys to look up all the questions they've ever asked, and their answers.
There's a reason that I hired guys I've known for years. I just didn't feel comfortable hiring someone that I didn't already know is an excellent match for our (meaning us and all you guys) company.
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Jay Markanich
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« Reply #29 on: May 16, 2010, 05:40:09 AM » |
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So now there are three people to wipe my tears? Wow...! I hope the new guys understand blubbering as well as you Dom...
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Bert de Haan
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« Reply #30 on: May 16, 2010, 07:15:15 AM » |
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That's great. I wasn't concerned that it wouldn't be specifically you who would provide the support, after all, you can't do everything. As to the tech support in the reporting software, I had a small tryout with another company. Didn't appear to be near as good as you guys but I didn't try it long enough to be very critical. I did try another website host. Amazing difference. I wouldn't have gotten anywhere if I had stayed there. Congratulations for the great job you are doing and thank you.
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Bert de Haan
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« Reply #31 on: May 16, 2010, 07:50:41 AM » |
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Some of you guys have noticed we've implemented a ticket system if you click on Help Desk which allows all of us to see questions in the ticket system and answer them as quickly as possible. It also allows guys to look up all the questions they've ever asked, and their answers.
When I have a website question there usually is no hurry. A bit ago I had a program question that put me into a bit of a panic. I found the answer so there was no need for panic but if I hadn't, would the help desk be the quickest way to get an answer or does the "leave a message" icon at the top right bring me to the same place? |
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Dominic Maricic
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« Reply #32 on: May 17, 2010, 02:24:19 AM » |
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The Help Desk and the Leave a Message send your messages to the same place, into the ticket system so we can all see the message (and receive and email that there's a ticket there). When it's an urgent question, feel free to call. We like to reserve the phones for report questions as much as possible and prefer website questions go on the message boards so others can learn from the same question, via email or the ticket system (as they aren't usually as pressing). Though you can of course call the phones for websites as well.
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Robert Hutchinson
Full Member
Karma: 3
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Central Square, NY
Posts: 148
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« Reply #33 on: May 24, 2010, 10:02:19 PM » |
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Welcome aboard John! Dom, when you going to hire the help desk lady that shows in the help button on the HIP website or is she just a tease?   |
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Dominic Maricic
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« Reply #34 on: May 24, 2010, 10:29:58 PM » |
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You have to show up at the conferences to meet her |
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Marcel R. Cyr
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« Reply #35 on: February 08, 2011, 06:52:08 PM » |
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Welcome Kai, we are all here to help in one fashion or the other. This is the perfect place to make friends too.
So from this American Frenchman to the Englishmen, Welcome.
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Cyr Home & Commercial Property Inspections body text: Home and commercial property inspections across Maine, Kennebec county and all of Central Maine. Keywords: Central Maine Home Inspectors, home inspector, commercial inspections Meta tags:Serving all of Central Maine and surrounding areas URL: waterville-winslow-central-maine-home-inspections.html IAC2 Certified LEED Green Associates NACHI04070211 Inachi US Member of the Year Award 2009 http://www.themainehomeinspector.com/ |
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Marcel R. Cyr
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« Reply #36 on: February 25, 2011, 09:35:51 PM » |
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Welcome Lisa, nice to have you here.
Lots of good help here.
No such thing as a dumb question, I have asked all of them.
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Cyr Home & Commercial Property Inspections body text: Home and commercial property inspections across Maine, Kennebec county and all of Central Maine. Keywords: Central Maine Home Inspectors, home inspector, commercial inspections Meta tags:Serving all of Central Maine and surrounding areas URL: waterville-winslow-central-maine-home-inspections.html IAC2 Certified LEED Green Associates NACHI04070211 Inachi US Member of the Year Award 2009 http://www.themainehomeinspector.com/ |
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Create a professional looking home inspection website for $24.99 a month. We give you all the tools you need to create a site and get it to the top of the search engines. No previous skills required! 
